We care about your privacy
Our contact details
Name: Salarah Starre
Address: 5 Monks Way, Southampton SO18 2LR
Phone Number: 07825 727331
E-mail: admin@salarahstarre.com
What type of information we have
We currently collect and process the following information:
Your email address - for example when you subscribe to our newsletter.
Your personal and sensitive data - for example when you book a coaching programme.
When you make a booking, we collect personal and sensitive data including your name and contact details, payment details and information about your medical history.
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Via a simple sign up - just your email address - you can unsubscribe at any time.
Via our booking forms - we need this information in order to provide you with the service you have requested.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting us at the email address above.
We have a contractual obligation.
What we do with the information we have
We use the information that you have given us in order to:
send you our news and updates;
provide you with the services you have requested.
We never share your information with third parties unless we have reason to believe you may be at risk of harm in which case we may share your information with statutory authorities.
How we store your information
Your information is securely stored in three main ways:
Your email address (if you subscribe to receive our newsletter) is stored in our mailing system (currently Goldstar) and is retained by us until you unsubscribe.
Your personal and sensitive information (when you book a service) is stored securely in our booking database (currently Acuity) and is retained by us for a period of three years following the end of any service we provide. At which time it will be deleted permanently from our database. If any printed copies of your information are made (for example to assist us in providing services to you) these will be shredded before being recycled.
Your payment information is stored securely in our payment processor’s systems (currently PayPal and Stripe) and is not retained beyond the need to process a payment, including issuing any refund to you.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at the email above if you wish to make a request.
Registration with the Information Commissioner
We are registered with the ICO under registration number A8592426 and you can find our registration details by searching the register at ico.org.uk
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113